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Frequently Asked Questions
The information will be sent from info@sangacio.com to the e-mail address you entered at the time of purchase. Please check the other folder. We also recommend that you register your computer e-mail address when making a purchase.
If you are filtering the emails, please register to receive them from info@sangacio.com.
In the case of regular orders, we will ship within 3 business days from the order.
・ Shipping is only on weekdays.
・ We will contact you with your luggage number by e -mail after shipping.
・ Domestic shipping will be shipped by Sagawa Express or Yamato Transport (cannot be designated by transportation companies).
・ Depending on the production status, it may take time from order to shipping.
In case of payment by a card, only lump sum payment is possible. Please contact the credit card company that issued your credit card for details.
We regret to inform you that we are unable to change the payment method for your convenience after your order has been confirmed.
A simple gift packaging is possible before shipping.
If you wish, please contact the web store "Contact" or "info@sangacio.com".
A simple gift packaging is possible before shipping.
If you wish, please contact the web store "Contact" or "info@sangacio.com".
Our products are handmade at our directly managed workshop "SANGACIO INTERNATIONAL" in Thailand. Often in Japan, all facets of the production process are subcontracted. However, we have set up our directly managed workshop in Thailand. It’s here where the know-how of sneaker making as well as the use of our specialized equipment has been well established for some time. From Japan and Thailand, we carry out everything from planning to manufacture, inspection, duty and sales in house. As a result, we are able to provide our customers with a selection of products made with the highest quality.
The actual product is photographed and posted on the website. However, since each pair is handmade, even if they are new, there will be slight differences in each item due to the use of natural materials.
The shades of color may vary depending on the device's screen settings. *Photos of some sample items are taken (as shown on the product page)
All handled products are licensed products of VIA SANGACIO.
(It has nothing to do with New Balance, Setagaya base, etc.)
Returns and refunds are not available for the customer’s convenience.
If you have any problems with the products you receive, please contact us from "Contact" on the web store. The person in charge will contact you.
* If there is no substitute due to the sale out, please note that we may propose other colors or exchange them for discount coupons.
For materials with raise, brush them with a shoe brush.
For materials with coated surfaces, wipe them with a towel. Also, use shoe cleaners available in the market, etc., depending on the use.
It is possible. Upon using, please use colorless material.
Please enter the desired repair contents from the "contact" of the web store and send it.
We will return to the person in charge.